While Revolut has reimbursed at least three victims that we are aware of, others have been told they will not be refunded. Though Revolut has been aware of the Google scam ad since at least March 2020 - when Which? first reported it - its customer service agents sometimes failed to offer even basic fraud advice such as telling victims to remove the remote access tools from their devices.Īlso troubling is the seemingly random approach to Revolut's decision making. We're concerned that Revolut was slow to give these victims a final response about reimbursement - many told us they felt like they were left hanging via the app chat and several were repeatedly asked for information they had already provided. Since May, Which? has been contacted by 17 victims of this specific scam.
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